Blue Hand Home - Rug Ship & Returns
We love us some happy customers please review our policy below & Happy Shopping ! Free Rug Pad & Shipping to 48 states -
email: email@example.com for quotes on shipping to Alaksa, Hawaii & Canada Return Policies
- Returns accepted within 14 days of delivery. Restocking fees up to 20% may apply.
- 10% restocking fee on non-defective rug returns for rug sizes under 8' x 10'
- 20% restocking fee on non-defective for rugs 8' x 10' and larger
- Customer is responsible for the return shipping fees non defective items
Returning Damaged Rug: Return
Please save your original packing material as it will make shipping your rug back easier.
Customer will need a Return Merchandise Authorization (RMA) for returns please contact us via : firstname.lastname@example.org for RMA authorization.
- Please include: Name / Order Number / Item (s) you would like to return / photo of item(s) if defective
- Please include reason for exchange or return and if you would prefer exchange or return.
Exchange requests for damaged items must be received within 7 days of delivery. A pre-paid return
label will be provided, you will be refunded in full once your return
has been processed, please allow 7-10 days after item has been picked up to process return
Returning a Non-Defective Rug: Return
Exchange requests for non-defective items must be received within 14
days of delivery.
Once you have received your RMA and shipped your return/exchange, please contact service@bluehandhome and provide your return tracking information.
Customer is responsible for the return shipping fees on non defective item(s).
Outbound shipping cost(s) and restocking fee will be deducted from your refund for non defective items, please allow 7-10 days after pick up to process return.
Need more info.. contact us Email: email@example.com or Ring: 910.509.0088