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Cisco FAQ

Frequently Asked Questions 

Can I use my own fabric on Cisco Brothers furniture? Yes, Cisco Brothers accepts COM (customer own material).

Is Cisco made in the USA? Yes! It’s made in the heart of Los Angeles, California.

Can I order a replacement slipcover for my Cisco Brothers product? Yes, simply email us a picture of the entire frame of your Cisco Brothers product and a picture of the ID sticker found on the inside of each pillow insert along with your fabric selection and we will provide a quote so that you may place your order.

Can I return my Cisco Brothers order? Cisco Brothers custom orders are not eligible for return.  

Does Cisco Brothers offer a warranty? All Cisco Brothers products carry a lifetime warranty on their frame/structural integrity. Feather Cloud Cushions are warrantied against collapse/loss of feathers for seven years and Soft Fill/Standard Cushions are warrantied for three years.

What is the difference between Cisco Brothers Standard Green and Inside Green?  Aside from no flame retardants and FSC Certified wood, Inside Green™ cushion inserts are crafted from organic latex, organic wool, organic feathers & down. Seat cushions contain an organic latex core as opposed to a polyester core in Cisco Standard Green. All batting (material surrounding frame) is organic cotton as opposed to non organic cotton on standard Cisco Brothers products.

Does Cisco Brothers use flame retardant chemicals? - Never

What is the difference between Para Feather and Para Pure? Para Feather is the organic version of Cisco's most popular insert, Feather Cloud. Para Feather is made of an organic latex core surrounded by organic feathers & down. Para Pure is constructed using the same method but substituting organic wool for feathers and down for those with allergies to feathers and down. Para Pure is more firm, similar to standard inserts. 

Does Cisco offer 8-Way Hand Tied seating construction? Yes, all Cisco Brothers standard products are made using 8-Way Hand Tied seating construction.  Cisco Brothers Inside Green products are constructed using jute and hemp, a traditional and durable method, providing comfort and longevity.    

Does Blue Hand Home work with Interior Designers? Yes, we work with the trade. Please email: service@bluehandhome.com to request details on our trade program.

Thank you for shopping at Blue Hand Home. Small retailers like us greatly appreciate your business

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