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Policy, Return & Delivery Info

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Blue Hand Home Online Policy

Return or exchange

We are sorry you are not 100% satisfied with your purchase(s) and would be happy to provide you with a store credit or full refund less the shipping charge within 14 days after receiving your item(s).

Return Process

  • For return or exchanges you will need an RA# (return authorization) number. Please log into your account and follow instructions for returning item(s)
  • Once your return request has been approved. You will be notify by email on return instructions.  After submitting your return request, we will review the information and forward via email an RA number and instructions for returning the item(s). If you have trouble logging into your account please contact us by email at service@bluehandhome.com or phone 910.509.0088. We are here to assist !! 
  • Please note not all items are available for return or exchange please see list below.

Items not eligible for return or exchange

  • Furniture, lighting, art, rugs and sales items, monogrammed items
  • All Custom/Special orders are final.  All sales items are final.

Items eligible for return or exchange 

  • You may return most new, unopened and unworn-ed items within 14 days after delivery for a full refund less shipping
  • Items with "free shipping" will be charged $5.00 for a return label.
  • Soiled/used items will be refused and returned to you at your expense.
  • Please allow us 3-5 days to process your return once we have received it. Your credit card will be refunded less shipping as soon as your return(s) has been processed.  Please note it generally takes 7-10 days for the refund to show on your credit card statement.

Cancellations : You can cancel orders within 48 hrs.

Price Adjustments

  • we do our very best to correctly price items on display on our website, however, there are those rare occasions when there is a price discrepancy or an item has been discontinued. We reserve the right to adjust the price & or shipping cost or cancel the order.  You will notify of any changes in price prior to finalizing your order. 

Shipping

  • Small items - Estimated Ship Date: we usually ship within 3 - 5 business days. You will receive an email notification with tracking information as soon as the order is ready to ship. We ship with USPS ( the awesome post office) and general shipping time is 3 - 4 days including Saturday deliveries. Yahoo!
  • We will notify you right away if an item(s) is out of stock.
  • Blue Hand Home do everything possible to ensure an accurate shipping date but please be aware that all shipping dates are "ETA" estimate time of arrival. Unfortunately, we can not guaranteed shipping time.   

Furniture & other large items

  • Please allow 3-4 weeks for furniture and other larger items - if an item is not in stock you will be notify immediately. 
  • Shipping is free for orders over $1500 please see policy below  - Furniture orders under $1500 is in store pick up or North Carolina delivery area only
  • Your credit card will not be charged till you are acceptable with the estimated shipping date.
  • Please allow 8-10 weeks for special custom orders unless otherwise specified. 

Blue Hand Home has selected the most professional carriers to ensure that your order arrives in excellent condition and in a timely manner. When checking out you will have the option to select the form of shipping / delivery. Please contact us at service@bluehandhome.com or call us : 910.509.0088 with any questions or concerns about the delivery process.

Delivery options and terminology

Free shipping

  • Shipping is free for furniture orders over $1500 please see policy below  - Furniture orders under $1500 is in store pick up or North Carolina delivery area only

  • Shipped to front door. Shipment will be left in your front entrance or in your garage, if you have one.
  • If you live in an apartment building, you may want to upgrade to Inside Delivery. 
  • Item will be left in its packaging 
  • We will not be responsible for items left out side if you choose this options. 
  • No assembly. 
  • Please inspect packing for apparent damage; punctured or damaged boxes. If seen, note on receiving paperwork.  
  • Please inspect each piece carefully, no damage claims can be made after delivery. 
  • If you live in an apartment building, or have other entry logistic challenges, we strongly suggest upgrading to White Glove Delivery. The service is worth it! 

White glove delivery without assembly 

  • Delivers to a room inside your home. Shipment can be brought up two flights of stairs (a flight is 4-15 steps) or in an elevator. 
  • Packaging will be removed.  
  • No Assembly  
  • Please inspect each piece carefully, no damage claims can be made after delivery  

White glove delivery with assembly

  • Delivers to a room inside your home. Shipment can be brought up two flights of stairs (a flight is 4-15 steps) or in an elevator. 
  • Packaging will be removed and disposed. 
  • Assembly service. The delivery team will assemble the item for up to 30 minutes, using basic tools such as a screwdriver or allen wrench. 
  • Please inspect each piece carefully, no damage claims can be made after delivery.

Notification of your delivery

  • You will be notify by the delivery company when your order is ready to ship 
  • Once the shipment is in your local area, a representative from the delivery company will call to schedule a 4-hour delivery window.
  • Our delivery companies do the best to give you an accurate time and date of delivery but please keep in mind of unforeseen events beyond their control that may cause delays
  •  All residential furniture shipping is based on consolidation.
  • Special rush direct services; as fast as four days from pick up is available. To find out more about rush service. Please email or call for quote: ring 910.509.0088 / email: service@bluehandhome.com 

Freight Damages

  • We inspect every piece of merchandise before it leaves our store or warehouse. In the unlikely event that your merchandise is damaged in transit, please contact Blue Hand Home as soon as possible if you receive a package with visible damage.

*** We appreciate all of our customers, however Blue Hand Home reserve the rights to refuse services to any customers if we feel we are unable to meet or satisfy the customers needs or requests. ***

Since opening in 1999 we at Blue Hand Home have prided ourselves on customer service. Please don't hesitate to contact us if you have any questions or concerns. We love to hear from our customers but emailing is usually best to give us time to research your questions or concerns.  Thank you again for shopping Blue Hand Home. Small retailers like us greatly appreciate your business. 

For customer service please email:service@bluehandhome.com or ring:910.509.0088

Forum Shopping Center | 1125 Military Cutoff Rd, Wilmington NC
 
NOW OPEN IN CHAPEL HILL !! 708 W Rosemary St Ring 919.914.6836

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