Furniture Delivery Options & Terminology

Blue Hand Home

 

ESTIMATED SHIPPING AND DELIVERY TIMES

All Shipping and Delivery Times are Estimates subject to vendors availability/ production lead times . If your order is out of stock or will require additional production time, we will contact you with a revised ETA giving you the opportunity to decide keep or cancel the order.

Manufacturers occasionally require additional production time. We will alert you if this occurs. If the item is delayed but in production it cannot be canceled.  To check stock information before placing your order, or to request a quote for Express Furniture Shipping   please contact customer service atservice@bluehandhome.com

Special Orders - Please allow 8-10 weeks. 

In Stock Furniture - Please allow 4-6 Delivery

Delivery Options  

Free shipping

      Free shipping on all rugs 

  • Shipping is free for orders over $1500 please see details below - Furniture orders under $1500 are in store pick up or North Carolina Store Delivery area only. 
  • Free Delivery does not include Inside Delivery. Curbside only. Includes phone ahead notification. Delivery company will contact you direclty to set up delivery. If order is over 100 lbs includes lift gate. 
  • Item will be left in its packaging. 
  • Please inspect packing for apparent damage; punctured or damaged boxes. If seen,  note on receiving paperwork. Please inspect each piece carefully, no damage claims can be made after delivery.
  • If your order is over 100 lbs or you live in an apartment building, or have other entry logistical challenges, we strongly suggest upgrading to White Glove Delivery. The service is worth it! 
  • We will not be responsible for items left out side if you choose free delivery .
  • No assembly.

White glove delivery without assembly  - additional $200

  • Delivers to a room inside your home. Shipment can be brought up two flights of stairs (a flight is 4-15 steps) or in an elevator. 
  • Packaging will be removed with disposal
  • No Assembly; if required. 
  • Please inspect each piece carefully, no damage claims can be made after delivery.

White glove delivery with assembly  - additional $300

  • Delivery to a room inside your home. Shipment can be brought up two flights of stairs (a flight is 4-15 steps) or in an elevator
  • Packaging will be removed and disposed.
  • Assembly service. The delivery team will assemble your item. 
  • Please inspect each piece carefully, no damage claims can be made after delivery.

Express Delivery  

  • Average Transit time 3-6 Days.
  • Cisco Brothers Express Orders do not include Express Shipping. 
  • Express Delivery is available with Select Vendors. To request a quote please email or ring: service@bluehandhome.com / ring: 910.509.0088

 Notification of your delivery

  • Once your shipment is in transit and arrives to your local area, a representative from our delivery partner will contact you to schedule a 2-4-hour delivery window.
  • Delivery may require up to 30 days depending on your order(s) and location. 
  • Our delivery partners do their best to provide an accurate time and date of delivery. Please keep in mind unforeseen events beyond their control may cause delays. 
  • If your order needs to be carried up more than 30 steps, or if you live on an island or have other challenging delivery concerns please advise us when placing your order so we can prepare our delivery partners. Additional charges may apply. 
  • Delivery companies vary depending on item type and service selected. 

Freight Damages In the unlikely event that your merchandise is damaged in transit, please contact Blue Hand Home as soon as possible at 910 -509-0088 or 919 914 6836

         To Process a Claim 

  • White Glove Delivery - inspect your order while our delivery partner is still there, if there are any issues call us immediately. 910 -509-0088 or 919 914 6836
  •  If you're not able to contact with us for any reason 
  • either refuse the delivery or note the damages and condition of the packing materials on the bill of lading before signing for the delivery. 
  • Free Shipping- if you are not able to inspect the items completely before the delivery driver leaves, you have 48 hours to notify us.
  • We'll need photos of the damage to the items AND the packing materials.
  • Email photos and a brief description of the damage to:  
  • service@ bluehandhome.com 
  • Minor damage-  you may accept delivery and note the damage on the bill of lading. Either a touch up kit will be sent to you or a professional furniture medic will be arranged to repair the damage. If you choose to accept a damaged item, please retain all packaging to assist in the claim with the freight company.
  • Major Damage- Please refuse delivery. The freight company reserves the right repair the piece. If the vendor and freight carrier determine the piece is beyond repair we'll either refund your entire purchase price or we'll expedite the replacement to you. 

Since opening our doors in 1999 Blue Hand Home has pursued excellence in customer service. if you have questions or concerns; emailing is best so we can properly research your request. Thank you again for shopping with Blue Hand Home. We small retailers greatly appreciate your business! 

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