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Store Policies, Returns & Exchanges

Blue Hand Home

RETURNS & EXCHANGES

We are sorry you are not 100% satisfied with your purchase(s) and would be happy to provide you with a store credit or full refund less the shipping charge within 14 days after receiving your item(s).

Some items are not eligible for return or exchange. Please see list below.

RETURN PROCESS

  • For return or exchanges you will need an RA# (return authorization) number. Please click on link below and follow instructions for returning item(s)
  • Returns Request  
  • Once your return request has been approved. You will be notify by email on return instructions.  After submitting your return request, we will review the information and forward via email an RA number and instructions for returning the item(s). If you have trouble logging into your account please contact us by email at service@bluehandhome.com or phone 910.509.0088. We are here to help :) 
  • Please note not all items are available for return or exchange please see list below.

ITEMS NOT ELIGIBLE FOR RETURN OR EXCHANGE

  • Furniture, lighting, art, rugs and sales items, monogrammed items
  • All Custom/Special orders are final.  All sales items are final.
  • Any items worn or used.

ITEMS ELIGIBLE OR RETURN OR EXCHANGES

  • You may return most new, unopened and unworn-ed items within 14 days after delivery for a full refund less shipping
  • Items with "free shipping" will be charged $8.00 for a return label.
  • Soiled/used items will be refused and returned to you at your expense.
  • Please allow us 3-5 days to process your return once we have received it. Your credit card will be refunded less shipping as soon as your return(s) has been processed.  Please note it generally takes 7-10 days for the refund to show on your credit card statement.

Cancellations : You can cancel orders within 48 hrs 

PRICE ADJUSTMENTS

  • We do our very best to correctly price items on display on our website, however, there are those rare occasions when there is a price discrepancy or an item has been discontinued. We reserve the right to adjust the price & or shipping cost or cancel the order. You will notify of any changes in price prior to finalizing your order. 

SHIPPING & PRODUCTION LEAD TIME 

  • Production times vary per vendor. Check the product page for each vendors lead time.

Blue Hand Home reserve the rights to refuse services to any customers if we feel we are unable to meet or satisfy the customers needs or requests.

Since opening in 1999 we at Blue Hand Home have prided ourselves on customer service. Please don't hesitate to contact us if you have any questions or concerns. We love to hear from our customers but emailing is usually best to give us time to research your questions or concerns. A big thanks again for shopping Blue Hand Home. Small retailers like us greatly appreciate your business. 

Customer service email: service@bluehandhome.com | Ring: 910.509.0088

Blue Hand Home store 1125 Military Cutoff Rd, Wilmington,  NC | 910.509.0088

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