Rug Returns & Sample Policy

We love us some happy customers please review our policy below & Happy Shopping ! 
  • Returns accepted within 14 days of delivery. Restocking fees up to 20% may apply.
  • 10% restocking fee on non-defective rug returns for rug sizes under 8x10'
  • 20% restocking fee on non-defective for rugs 8' x 10' and larger
  • Customer is responsible for the return shipping fees non defective items
Return Process - We do our best to make it easy
  • Please save your original packing material as it will make shipping your rug back easier.
  • Customer will need a Return Merchandise Authorization (RMA) for returns please contact us via : service@bluehandhome.com for RMA authorization.
  • Please include: Name / Order Number / Item (s) you would like to return / photo of item(s) if defective
  • Please include reason for exchange or return and if you would prefer exchange or return.

Returning Damaged Rug

  • Return/Exchange requests for damaged items must be received within 7 days of delivery. A pre-paid return label will be provided, you will be refunded in full once your return has been processed, please allow 7-10 days after item has been picked up to process return  

Returning a Non-Defective Rug

  • Return/Exchange requests for non-defective items must be received within 14 days of delivery.
  • Once you have received your RMA and shipped your return/exchange, please contact service@bluehandhome and provide your return tracking information. 
  • Customer is responsible for the return shipping fees on non defective item(s). 
  • Outbound shipping cost(s) and restocking fee will be deducted from your refund for non defective items, please allow 7-10 days after pick up to process return. 

Need more info? contact us, we are here to help Email: service@bluehandhome.com or Ring: 910.509.0088

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